Role Overview
The Desktop & System Administrator is responsible for maintaining, supporting, and securing end-user systems and IT infrastructure. This role ensures smooth day-to-day IT operations, system availability, user support, and compliance with security policies.
Key Responsibilities
Desktop & End-User Support
Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals
Install, configure, and troubleshoot Windows/macOS systems
Manage OS upgrades, patches, and software installations
Resolve hardware, software, and network-related issues
Support users via tickets, email, phone, or remote tools
Maintain IT asset inventory and documentation
System Administration
Manage and monitor Windows/Linux servers
Handle user account management (AD, LDAP, local users)
Configure and maintain Active Directory, Group Policies
Manage file servers, permissions, and shared resources
Monitor system performance, uptime, and logs
Perform system backups and restoration
Network & Security
Basic network troubleshooting (LAN, WAN, Wi-Fi, VPN)
Manage endpoint security tools (Antivirus, EDR/XDR)
Apply security patches and updates
Enforce IT security policies and access controls
Assist in incident response and audits (ISO/IT compliance)
Cloud & Tools (Good to Have)
Support cloud services (AWS, Azure, Google Workspace, M365)
Manage email systems, DNS, and SSL certificates
Work with ticketing tools (Jira, ServiceNow, Freshservice, etc.)
Support monitoring tools (Zabbix, Prometheus, CloudWatch)
Required Skills & Qualifications
Technical Skills
Strong knowledge of Windows OS (10/11, Server 2016+)
Basic Linux administration
Active Directory & Group Policy
Hardware troubleshooting
Networking fundamentals (TCP/IP, DNS, DHCP)
Backup and recovery concepts
Soft Skills
Strong communication and user-handling skills
Problem-solving mindset
Ability to work independently and under pressure
Good documentation and reporting skills
Preferred Qualifications
IT certifications (MCSE, MCSA, CompTIA A+/Network+, Linux+)
Experience with ISO 27001 / security compliance
Experience in managing 100+ users' environment
Working Conditions
May require on-call or weekend support
On-site system troubleshooting as required
